FAQ & General Information
About the purchase experience
We offer a two-year guarantee from the date of the original purchase at no cost to you. This warranty is limited to manufacturer’s defects and malfunction in parts and components. Please check here for more details.
It really depends on your country:
- In the USA for example, there is tax only on orders above US$ 800.
- In the European Union VAT is already included in price. We ship from EU to EU residents so cart price is final.
Some countries tax international e-commerce watches. We recommend you to check your country’s tax information. The customer is liable for any tax or duties levied by the country of destination.
After your payment is authorized and verified, it can still take up to 3 calendar days to process your order. Once your order is processed and reaches the carrier, a tracking number will be sent to your e-mail.
Please get in touch with our customer service team as soon as possible if you must change or cancel your order for any reason. For us to accommodate these alterations, we must know about them before we ship them from our facility. Contact us here.
If you are not entirely satisfied with your purchase, you have 7 calendar days to return your watch in absolute unused condition. Please check our Return Policy here.
About the technicals/specifications
Temperature and other variables directly affect battery lifetime. The average is two to four years.
We strongly recommend that battery replacement should be performed by a watchmaker. They use proper tools that reduce risks of damaging the watch. It should be a simple, fast and cheap operation.
Our models use the following batteries:
TPS ref. SR936SW or 394
CHR ref. SR927SW or 395
SSD ref. SR626SW or 377
HDS ref. SR626SW or 377
CAL ref. SR626SW or 377
Yes, it is resistant to water, which doesn’t mean it is water-proof. It was NOT designed for swimming in any case, but it will be fine if you wash your hands, wear it in the rain, or even if you happen to fall into the water for a few seconds. Saltwater contact is not recommended since it affects gasket durability.
The Meters/FT or ATM is the amount of pressure a watch can withstand. It is important to note that this is a measure of pressure, NOT resistance to water depth.
We use 316L surgical use low-carbon stainless steel alloy, the best stainless steel available in the watch industry.
All movements we use are top quality from Japan. They are high precision and ultra reliable machines sourced by best manufactures such as Miyota and Seiko.