FAQ

About the purchase experience

How do I change or cancel my order?

Please get in touch with our customer service team as soon as possible if you must change or cancel your order for any reason. For us to accommodate these alterations, we must know about them before we ship them from our facility. Contact us here.

Is there a return policy? How do I return my ROUE?

If you are not entirely satisfied with your purchase, you have 7 calendar days to return your watch in absolute unused condition. Please check our Return Policy here.

Is it possible to track my order?

After your payment is authorized and verified, it can still take up to 3 calendar days to process your order. Once your order is processed and reaches the carrier, a tracking number will be sent to your e-mail.

Will I have to pay taxes and duties? If so, how much?

It really depends on your country. In the USA for example, there is tax only on orders above US$ 800. On average most countries tax international e-commerce watches by 15% to 35% but others such as Brazil by 60%. We really recommend you that check your country’s tax information before finishing your purchase. The customer is liable for any tax or duties levied by the country of destination.

Is there a warranty?

We offer a two-year guarantee from the date of the original purchase at no cost to you. This warranty is limited to manufacturer’s defects and malfunction in parts and components. Please check here for more details.

About the technicals/specifications

How long does the battery last?

Temperature and other variables directly affect battery lifetime. The average is two to four years.

Is the watch water-resistant?

Yes it is resistant to water. This does not mean that it was designed for swimming, but it will be fine if you wash your hands, wear it in the rain or even if you happen to fall into water. Salt water is not recommended since it affects the gasket durability.

What type of stainless steel do you use?

We use 316L surgical use low-carbon stainless steel alloy, the best stainless steel available in the watch industry.

Where are the movements from?

All movements we use are top quality from Japan. They are high precision and ultra reliable machines sourced by best manufactures such as Miyota and Seiko.