Orders from ROUE can be delivered WORLDWIDE and are FREE OF CHARGE.

After your payment is authorized and verified, it can still take up to 3 days to process your order. This is just an estimate, though, and doesn’t include weekends or holidays.

Once your order is processed and reaches the carrier, a tracking number will be sent to your e-mail.

Although we only use express carriers, delivery time is conservatively estimated between 3 to 14 business days. Carrier gives rough estimates for delivery times, but adding customs delays and other unexpected events can sometimes increase the shipping time.

If nobody is available to accept the package, it should be held at your local postal facility for a period of time, in most cases. If you cannot be contacted and your parcel cannot be delivered, it will be returned to us and we’ll then get in touch with you to arrange an alternative delivery.

Please note that we do not ship to PO Boxes.

Customs, taxes, duties & fees

In some countries your order may be subject to import duties and taxes, which are normally levied once a shipment reaches your country.

There are many exceptions:

  • In USA, for example, there is tax only on orders above US$ 800.
  • In the European Union and UK, the VAT and other duties are already included in price. We ship from EU to EU residents and from UK to UK residents so cart price is final. Nothing will be charged at the delivery moment.

Does your country charge tax for this type of product?

Some countries tax international e-commerce watches. We really recommend you to check your country’s tax charge.

The customer is liable for any tax or duties levied by the country of destination.

PS: Please note the international shipments may, from time to time, be subject to cross border inspections by customs authorities.